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ASSISTANT MANAGER – BUSINESS OPERATIONS

We are looking for a business-operations extraordinaire that is organized, reliable, and punctual. This person is responsible for assistance and maintaining overall business operations. Exceptional customer service and willingness to learn and grow is a major requirement and component of this position.

Experience & Qualifications:

  • Must have 10+ years experience managing business operations
  • Must have 5+ years experience with project management
  • Must have 10+ years managing, supervising, and training staff
  • Must have 10+ years experience with accounts receivable and accounts payable & payroll
  • Must have 10+ years experience with compliance
  • Must have experience developing long term and short term business plans
  • Must have WHIMIS certificate
  • Must have Proserve certificate
  • Must be fluent (Written & Oral) in English
  • Must have ability to travel globally
  • Must be available to work full-time hours; including but not limited to morning, daytime, evening, and night closing hours
  • Must have experience with Microsoft Office Suite and Outlook.
  • Must have strong interpersonal and communication skills.

Tasks & Responsibilities:

  • Maintains business operations as outlined in the Operations Manuals.
  • On the ground troubleshooting, problem solving, and day to day operations.
  • Responsible for implementation and input into local marketing initiatives.
  • Recruit and lead staff that provide excellent service, train staff thoroughly according to company policies and employment laws, and reward staff as needed. Terminate staff as required.
  • Create and implement monthly team building and staff training exercises.
  • Prepare and post effective staff work schedules that ensure locations are properly staffed.
  • Communicate changes of procedures and standards, etc. to all staff and ensure implementation.
  • Create, plan and execute events and promotions based on approved budgets.
  • Report to and work with head office regarding inventory, sales, operations, and staff. Including suggestions of business growth strategies, and initiatives to increase profits and decrease expenses.
  • Ensure all operations standards are maintained to provide a fun, safe, and memorable atmosphere for guests, including security, health, and safety standards.
  • Ensure all equipment remains in optimal operating condition by following operating instructions, troubleshooting breakdowns, performing preventative maintenance, and calling for repairs and maintenance when necessary.
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